SHIPPING

How much is shipping?
We offer free shipping on all sticker and decal orders of $250 or more. We charge $20 flat-rate shipping on all sticker and decal orders under $250. We charge $3.95 flat-rate shipping for exclusive Potter Sticker Collection orders with exceptions. Magnet orders require a custom quote for shipping.

How soon will I receive my order?
Products typically ship within 15 days or less once you approve your final proof. We will provide a tracking number once your order ships.

Do you offer rush production and/or rush shipping?
In some cases, we can offer rush production and shipping. For 1-2 day rush production, there is a 50% upcharge. For 3-5 day rush production, there is a 20% upcharge. For 6-7 day production, there is a 10% upcharge. For more information regarding rush production and rush shipping, please contact us.

Where do you ship?
We ship to all 50 states, including Alaska and Hawaii. We do not offer international shipping.

Can you ship to a P.O. Box?
We would prefer to ship to a physical address. Large orders cannot be shipped to a post office box.

Can I pick up my order?
Sure! Please coordinate with our team to schedule a pick-up date and time. We are located at 1010 Arrowsmith, Eugene, OR 97402 (map).

Can you ship to multiple addresses?
No. We ship to a single address, per order.

What is your delivery service method?
We typically ship via United Parcel Service (UPS) or FedEx, depending on several factors.

PROOFS

How long does it take to get a proof?
Once you place your order, we will email you a proof within 3 business days.

What if I didn’t receive a proof?
Please check your spam or junk folder. If you haven’t received a proof from us within 3 business days of placing your order, contact us.

How long do I have to review my proof?
If we don’t receive changes or proof approval within 7 days after we email your proof, your order will be canceled, and you will receive a full refund.

SAMPLES

Do you offer sticker samples?
Yes. The best way to see how our stickers and decals compare to other products out there is to hold them in your hands, stick them onto something, and put them to the test. To get a sample pack of Potter stickers, simply send us a request!

Do you offer pre-production samples?
Yes. We do offer screen-printed and digitally printed pre-production samples for a cost. For more information, contact us.

PAYMENT & PRICING

How much do your products cost?
Cost is based on several factors, including the type of product, material type, print method, size, quantity, special finishes and more. Our in-house design and production team is dedicated to helping you determine the best-possible products for your budget and needs.

What is included with my order?
Custom color matching, order processing and emailed proofs are included with your order. If you require consecutive numbering or retail-ready packaging, you will not be charged extra. Specialty materials, finishes and lamination require a custom quote.

Do you charge for in-house design services?
The first 60 minutes of in-house design service is free with your order. Additional in-house design services are $75 per hour. We will contact you if more than 60 minutes of design work is needed, but most designs require less than an hour. We’re here to help make your product the best it can be.

What are your payment methods?
Payments placed online are handled by PayPal, but you don’t have to have a PayPal account to pay with a credit card. We accept Visa, MasterCard, American Express and Discover. You also have the option of mailing us a check. If you would prefer to pay with using a purchase order or have questions about establishing a Net-30 or Net-60 account, please contact us.

CUSTOMER SERVICE & RETURNS

What if I’m not happy with my order?
At Potter, we pride ourselves on customer service. before your product ships, we will provide you the details of your order to review, as well as a proof to review and approve. We’ll make any needed changes and ensure that your product is exactly how you want it before we make it. If for any reason you are unhappy with your order when you receive it, please contact us and we’ll do our best to make it right.

Can I make changes or cancel my order?
Please review your order details and proof carefully before proving us your final proof approval. Once we receive your final proof approval, we will begin processing your order and no further changes can be made. If you need to cancel an order, please contact us right away.

What if my shipment is lost?
If your shipment is lost, we will work with the shipping service provider to locate your product. If your product cannot be found, we can remake and reship your product, if needed.